RETURNS & EXCHANGES

Something not quite right? No problem. You have 14 days from receiving your order to send items back to us — for an exchange or a voucher code to the value of the goods.

Return shipping is paid by the customer. FINELLI does not offer free return shipping, except for confirmed faulty, damaged or incorrect items.

START A RETURN

1. Register your return

Register your return in our returns portal first. All you need is your order number and the email address you ordered with.

2. Pack your parcel

Put the items in the parcel together with a note showing your name and order number. Items must be unworn and unwashed, with all tags attached and in their original packaging.

3. Send your parcel

Pay the postage and send the parcel to the address that applies to you:

Returns from Switzerland
FINELLI STUDIOS AG
Brunngasse 1
8001 Zürich
Switzerland

Returns from Germany, Austria and all other countries
PSW FINELLI
Hombergstrasse 4a
79798 Jestetten
Germany

You cover the cost of return shipping. Please don't send anything unpaid — we can't accept parcels with postage due.

4. Receive your exchange or voucher

Once your parcel has reached us and been checked, we'll send out your exchange item or email you your voucher code. Allow three to five working days from the parcel arriving.

Damaged, faulty or incorrect items

If an item is faulty, damaged, or you received something other than what you ordered, please contact us at info@finelli.ch before sending anything back. We handle these cases individually, and we cover the return shipping.

Any questions?

Email us at info@finelli.ch. We usually reply within one working day.